Privacy Policy

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Privacy Policy

 
Combellack Vehicle Recyclers Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
1. Who We Are (Data Controller)

Combellack Vehicle Recyclers Ltd is the data controller responsible for your personal data.

Company details:
Combellack Vehicle Recyclers Ltd
Trendale Industrial Park
Higher Trezaise
Roche
St. Austell
Cornwall
PL26 8HS
United Kingdom

Company number: 3816293
Email: hello@combellack.co.uk

 2. Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Contact details, including email address and telephone number(s)
  • Vehicle information, including registration numbers, make and model
  • Details provided in enquiries, correspondence, or problem reports
  • Technical data such as IP address, browser type, and usage data (via cookies)
We may also receive personal data from publicly available sources or third parties where lawful and relevant to our services.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to enquiries and provide our services
  • To manage bookings, collections, and customer records
  • To comply with legal and regulatory obligations
  • To improve our services and website
  • For internal administration and record keeping
 
4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on one or more of the following:

  • Contract – where processing is necessary to provide our services
  • Legal obligation – where required by law (e.g. waste and vehicle regulations)
  • Legitimate interests – to operate and improve our business (where your rights do not override these interests)
  • Consent – where required, such as for non-essential cookies or marketing communications
You may withdraw consent at any time where consent is the lawful basis.

 5. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience.

Types of cookies we may use:

  • Essential cookies – required for the website to function
  • Analytics cookies – help us understand how visitors use our site
Non-essential cookies will only be used where you have provided consent via our cookie controls.

You can manage or withdraw cookie consent at any time through your browser settings or our cookie banner.

For more information about cookies and how to manage them, visit www.aboutcookies.org.

 6. Sharing Your Personal Data

We do not sell or rent your personal data.

We may share your data with:

  • Employees, directors, and authorised contractors
  • Professional advisers (e.g. accountants, insurers)
  • Service providers who support our operations
  • Regulatory or law enforcement bodies where legally required
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

 7. International Transfers

Most personal data is stored and processed within the UK.

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or contractual protections, to keep your data secure and compliant with UK GDPR.

 8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

When personal data is no longer required, it is securely deleted or anonymised.

 9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data (in certain circumstances)
  • Restrict processing of your personal data
  • Object to processing of your personal data
  • Request data portability
  • Withdraw consent at any time (where applicable)
You may exercise your rights by contacting us at hello@combellack.co.uk.

Requests are normally handled free of charge, unless they are manifestly unfounded or excessive.

 10. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Please note that transmission of information over the internet is not completely secure. While we do our best to protect your data, we cannot guarantee the security of data transmitted to our website.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting personal data.

 13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.